Help Desk

FAQ 2

• What is e-mail address to request support?
• E-Mail Access

Getting Started 1

• Telephone Quick Reference Guide

General Information 4

• Academic Technology at IMS
• Approved Apps and Services
• Faculty Tech Spotlight
• IMS Branding Guidelines

Boards, Tablets, and Cameras 2

• Viewboards and Cameras
• USB HD Camera

Radios 2

• Radio Info & Channels
• Radio Etiquette

Emergency Management 1

• How to Add the Emergency Preparedness Document to your Phone

Academics Overview 2

• Veracross Produced Support Links
• Veracross Support Links

Support 3

• Veracross Uptime
• Sign-in issues with Google Chrome
• Signing into Veracross with Google SSO

Individual Articles 30

• LMS Overview
• Attendance
• Adding Assignments
• Assignment Completion Status
• Grades and Comments

View all 30

Mosyle Class Manager 13

• Class Manager Support Contents
• How to Access Mosyle Class Manager
• Class Feed
• Class History
• Class Preferences

View all 13

Apple Classroom 7

• Apple Classroom Support Contents
• Introduction to Classroom
• Student Classroom Settings
• Create Unmanaged Nearby Classes
• Create Student Groups

View all 7

Print Management 6

• Adding Printers to Windows Computers
• Adding Printers to Apple (non iOS) Devices
• LOWER CAMPUS Print setup on a Mac
• LOWER CAMPUS Print setup on Windows
• Common Printer IP Addresses

View all 6

MacBooks 5

• Mosyle Manager
• My Apps
• Admin On-Demand
• Manager Troubleshooting
• Printing

Savvas 2

• Savvas Help and References
• Savvas Teacher and Student Access

Chrome OS 3

• Chrome OS Turn off Auto Click
• Turn off magnifier
• Hard Reset Chromebook

Edulastic 1

• Edulastic Training and Support

Parent Portal 1

• Conference Sign-up

Alta Open (OpenPath) 5

• OpenPath Setup
• Android Enabling/Disabling OpenPath Background App Usage
• Changing Apple iOS Permissions for OpenPath
• Changing Android Permissions for OpenPath
• Open Path Door Locations

No Red Ink 2

• Teacher Accounts
• Student Accounts

Typing Club 1

• Typing Club Clever Integration

Academic Tech Resources 1

• Online Research

Miscellaneous 1

• Display Port Adapter Music Room

WiFi 2

• Connect to IMS-WiFi on Android OS
• Connecting to Guest WiFi:

Getting Started 4

• SOS - Remote Support
• Zoom - Signing Up
• Zoom Set-up
• Office 365 and OneDrive Support

Troubleshooting 2

• Troubleshooting Zoom
• Troubleshooting Seesaw

Support Files 17

• Self-Recording With Zoom
• Zoom Profile Settings
• Uploading and Sharing a Video with OneDrive
• Naming and Sharing Files in Office
• Copying a Video from Zoom to Bulletin Board

View all 17

VC Reference 6

• Publishing Queries to Portals
• System Screens
• Opening/Closing Comments and Grades
• Publishing Documents
• Add Interim Grading to Classes

View all 6

MacBooks 2

• Mosyle Vacation Toggles
• Shared Device Setup